Terms & Conditions

You can purchase Kit Heath jewellery directly from us online at kitheath.com, or in-store and/or online from any of our approved retailer partners. You can find your nearest stockist using our Store Finder .


All our prices on the website are in GBP, so if you are ordering from overseas, you may want to work out the exchange rate and any charges which your bank may charge for the transaction.

We reserve the right to change any advertised price without notice, our aim is to offer the best-designed quality sterling silver jewellery brand at affordable prices. In the event of misprints or errors in pricing, we reserve the right to cancel the order.

If your order cannot be fulfilled for any reason, you will be offered an equally lovely alternative or given a full refund with our apologies.

Promo Codes

Very occasionally you may be offered a discount code. Only one offer can be used at any one time. Sale items are excluded from all Promo codes. Promo codes must be applied at the time of purchase and cannot be used retrospectively. Where a promo code has an expiry date, the offer has to be used within the time frame given and cannot be honoured outside of the valid dates. Any offers are subject to the discretion of Kit Heath Ltd and may be withdrawn at any time without notice.


Payments can be made by PayPal, Klarna (available in UK only), or debit/credit card online. Rest assured we do everything within our power to keep your order and payment details secure.


We aim to despatch all orders (excluding engraved pieces) placed before 2 pm on the same working day, however during busy periods this cannot be guaranteed. Once your order has left our warehouse, we will be unable to make any alterations to it or to the delivery option. Due to any reason beyond our control, e.g. adverse weather, our delivery times are only an estimate and cannot be guaranteed. We cannot accept responsibility for any missed deliveries or subsequent inconveniences which are beyond our control.

The cost of delivery depends on the speed of delivery required and the destination country and is calculated during the checkout stage — see our Delivery page for further information.


Our engraving service is here to personalise your order to your specification. As such, by placing an engraving order you agree to our additional terms:

  • All engraving is completed in "lowercase", "UPPERCASE" and "Title Case" as submitted in order.
  • Our engraving pieces are non-returnable due to their personalised nature.
  • Any changes to the engraving message have to be made in writing and must arrive by 2 pm the same working day, or if ordered after this cut-off time, by 2 pm the following working day.
  • Our aim is to despatch all personalised orders within 5–7 working days of receipt of order. If you require your order sooner, please contact us for details and availability before placing your order.
  • Kit Heath will not be liable for any typos or errors in the order submitted. Should an error occur due to Kit Heath, a replacement will be offered free of charge.
  • At peak times, we may have to extend our despatch times. We aim to communicate delivery times directly with you as and when any changes occur.
  • We reserve the right not to engrave messages/words deemed offensive or derogatory at our discretion.

For more information about the service, please see the  Engraving  page.


We want you to be really pleased with your purchase so our jewellery comes with a money-back guarantee. We are happy for you to return any unwanted pieces within 30 days of the order being delivered for a refund or replacement — please see the Returns page for our full returns policy and process.

Kit Heath e-Gift Card Terms & Conditions

Last updated: 14/12/2021

The purchase and use of a Kit Heath e-Gift Card constitutes the acceptance of these Terms and Conditions in addition to our standard terms, and we recommend you peruse them carefully and review for updates from time to time.

  • Our virtual “e-Gift Card” is available to purchase exclusively at kitheath.com/giftcard. Valid e-Gift Cards can be used online at www.kitheath.com only and cannot be redeemed through our retailer partners/stockists.
  • The Kit Heath e-Gift Card is provided in an email.
  • e-Gift Cards are available to be purchased in set denominations or a custom amount entered by the customer.
  • e-Gift Cards are non-refundable and cannot be used to purchase another gift card.
  • The e-Gift Card is valid for 1 year from the original purchase date. Once expired, the gift card will become invalid, and any remaining funds will no longer be available to use.
  • e-Gift Cards cannot be purchased without a) the Recipient’s name, b) the Recipient’s e-mail address, c) Your (the “purchasing customer’s”) name.
  • Upon the completed purchase of a Kit Heath e-Gift Card, you will receive via e-mail details/confirmation of the e-Gift Card. This is in addition to your standard order receipt/confirmation.
  • The Recipient will be sent an e-mail confirmation of the e-Gift Card immediately after purchase, detailing a) the e-Gift Card value, b) the e-Gift Card redemption code, c) the e-Gift Card expiry date, d) the sender’s name, and e) a personalised message from the sender (if entered). A preview of this e-mail is available on the e-Gift Card order page (kitheath.com/giftcard) during purchase.
  • The e-Gift Card will be registered to the Recipient’s e-mail address as entered by the purchaser during the order process and will be linked to the original order.
  • e-Gift Cards can be used both in full or as part payment towards a purchase and can be used multiple times until funds have been fully redeemed.
  • A reminder e-mail will be sent 30 days before expiry to the Recipient's e-mail address as registered during purchase. Kit Heath will not be liable for funds lost upon expiry and the Recipient is solely responsible for ensuring any outstanding balance is redeemed in full before the expiry date.
  • The Recipient is solely responsible for the safekeeping of the e-Gift Card and its redemption code. The Kit Heath Customer Service Team may be able to assist in retrieving a valid e-Gift Card/redemption code if the identity of the original purchaser can be verified and an additional security question is answered.
  • Kit Heath cannot be held responsible for any unauthorised use of an e-Gift Card that has become known to another party by means outside of Kit Heath’s control.
  • Kit Heath reserves the right to amend the offer and/or terms at any time if deemed necessary to do so.


  • If any items purchased with an e-Gift Card are returned, the value will be refunded back onto the original e-Gift Card, or a new e-Gift Card/redemption code will be provided should the original no longer be valid/available.
  • If a full or partial refund is made for any purchase using an e-Gift Card, any refund amount will be credited to the e-Gift Card in the first instance.
  • If a full or partial refund amount is higher than the value paid for with an e-Gift Card, the remaining balance will be refunded to the other payment method used (i.e., debit/credit card).


  • Any personal data held in relation to the purchase and use of an e-Gift Card will be used in accordance with any applicable data protection laws and as set out by our Privacy Policy .
  • For any enquiries relating to our e-Gift Card, you can contact our Customer Service team – see the Contact Us Page for details.

Trademark & Copyright

Kit Heath is the owner of the registered trademark 'Kit Heath' and is the owner of copyright, design right and registered jewellery designs.

Registered Company

Kit Heath Ltd (trading as 'Kit Heath')
Millennium House
North Devon
EX31 3TD

Registered in England and Wales Reg No 03183075 | VAT Reg No GB791189690